Salesforce Training Course Content

Cloud Computing Fundamentals

  • Introduction to the Cloud Computing
  • Evolution of Cloud Computing
  • Comparisons with other computing techniques fetchers
  • Key characteristics of cloud computing
  • Advantages/Disadvantages
  • Classification of Cloud Computing
    • Based on as a service model
      • SAAS (Software as a service)
      • PAAS (Platform as a service)
      • IAAS (Infrastructure as a service
  • Based on deployment or access model
    • Public Cloud
    • Private Cloud
    • Hybrid Cloud

Sales Force CRM Concepts

  • What is CRM?
  • How CRM can help?
  • Sales force CRM Navigation terminology
  • Compare CRM with other CRM products
  • Customization in sales force .com CRM
  • Introduction to sales force CRM Setup tool
    • Personal Setup
    • App Setup
    • Admin Setup

Salesforce.Com Cloud Overview

  • Sales Cloud
  • Service Cloud
  • Collaboration Cloud

Project development life cycle

Sales force editions

Apex data loader

Organization Administration

  • Set your organization’s language & locale
  • Manage currency


  • Create custom profiles & custom fields
  • Define dependent pick list
  • Customize lookup fields
  • Customize validation & formulas
  • Customize page layouts
  • Customize standard related lists
  • Use field-level security


    • Define workflow
    • Set up workflow rules
    • Set up workflow tasks & alerts

    Workflow Approvals

    • Plan approvals using workflow
    • Use the approval wizard – standard vs. jump start
    • Create workflow approvals

    Security & Access

    • Create & Manager Users
    • Set organization-wide defaults
    • Learn about record accessed
    • Create the role hierarchy
    • Learn about role transfer & mass Transfer functionality
    • Profiles, Login History

    Data Utilities

    • Importing overview
    • Learn about import solutions & Custom Object records using the data loader
    • User mass delete
    • Initiate weekly export
    • Use storage


    • Create custom reports
    • Use advanced filters
    • Use conditional highlighting
    • Use custom summary formulas
    • Use dashboards

    Extending Salesforce CRM

    • Learn about custom objects
    • Learn about custom tabs
    • Learn about custom web tabs

    The Appexchnage

    • The AppExchange
    • Install an app
    • Delete an app

    Visual Force

    • Introduction and Tools
    • Purpose of Visualfoce
    • MVC Architecture


    • Variables and Formulas
    • Standard Controllers and Standard List Controllers
    • Custom Controllers and Controller Extensions
    • Using static resources and custom components
    • Styling VF pages
    • Overriding buttons, links and tabs with VF
    • Using JavaScript in VF Pages
    • Advanced examples


    • Introduction to Apex
    • Pupose of Apex

    Apex Fundamentals

    • Collections
    • Loops

    Apex Scheduling

    • Triggers
    • Invoking Apex
    • Classes, Objects and Interfaces
    • Testing Apex
    • Dynamic Apex
    • Batch Apex
    • Debugging Apex
    • Deploying Apex
    • Developing Apex in managed packages

    sObjects and the Database

    • What is an sObject
    • SOQL and SOSL Queries

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