Overview of CRM server Technology and User Interface
Business Partners
Organizational Model
Territory Management
Product master
Business Transaction Processing
Activity Management
Partner Processing
Actions
Overview of Pricing in CRM
CRM Billing Overview
CRM Middleware
Interaction Center Overview
Architecture landscape
Win Client Profile & Configuring Components
Action Box and alert molder
Interaction center scripting
Opportunity Management
Copy Control
Quotation and Order Management
Overview Contract Management
Introduction to BW
Activating CRM Business content
Introduction to analytics
Data Mining Work Bench
Analysis Process Designer (APD)
Customer analytics (data mining, CL TV)
Marketing analytics (planning, Target group selection, RFM analytics)
Overview of marketing management in my SAP CRM
Marketing and campaign planning
Planning and performing marketing projects
Marketing Calendar
Personalized mail forms
Creating personalized e-mails
Business partner-controlled communication
Segmenting business partners
Marketing attributes
Segment Builder
Creating profiles and target groups
Lead Management
Campaign automation
External List Management
CASE STUDY COVERING ALL THE ABOVE TOPICS
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