Servicenow Online Training

Course Duration : 30 Hrs

This course is designed for Servicenow Administration and Development who are new to the ServiceNow ecosystem. During this interactive training course attendees will implement various system administration functions in their own instance, learning to perform fundamental administration and configuration tasks. Perform scripting functions in their own instance. This provides an opportunity to practice and become comfortable with both client-side and server-side scripting, including UI policies, business rules and best practices. Also, Course attendees gain hands on experience with integrations like Active Directory, SSO and Third-party tools using internal Lab Set up.

Servicenow Course Content

1. Administration

Introduction to ITIL
• Introduction to ITSM
• SLA’s and OLA’s
Introduction to Service-Now
• Tool Introduction
• Current Competitors
• Releases
• License Model
• Using Wiki and Community
Tool Basic administration
• Configure Navigation, Search and UI Options
• Customizing Home Pages like ITIL, Self Service
• Manage Form Layouts and list layouts
• Adding Users to Groups
• Granting Roles to Users
• Introducing Applications and Modules
Core- Configuration
• UI Policies
• Client Scripts
• Data Policies
• Business Rules
• UI Actions
• Notifications
• Dictionary Entries and Overrides
• List Control and Calculations
• Exporting the Data from Service-Now
• Update sets imports and Exports
• Scheduling Jobs
• Creation of tables and Modules
• Creating tickets and raising Requests
• Creating SLA’s
Servicenow Reporting
• Understand Servicenow Data model for Reporting
• Bar Charts, Pie Charts, List Reports, Pivot Tables
• Using scripting in Reporting
• Scheduling Reports
Import sets
• Loading Data of different Formats
• Using Data Sources
• Using Transform Maps and Transform scripts

2. Development

Scripting Introduction
• Servicenow Scripting Overview
• Preparing to Script
Client Scripting
• Client Scripts (g_form and g_user)
• Client Script debugging
• Reference Objects
• Script Versions
Business Rules
• Business Rules Global Objects Current and Previous
• Debugging
• Display business rule and dot walking
• Glide System Validations
• Glide record (–Query, –Aggregates)
• Managing Events
UI Actions
• Client UI action
• Server UI action
• Client Server UI Action
Script Includes
• Classes script include
• Glide Ajax
• Now date time
• Jason Object
Workflows
• Creating Workflows on different tables
• Approvals using workflows
• Using Different Activities in workflows
• Workflow Scripting
Service catalog
• Service Catalog Introduction – Maintain ITEM, Categories and Catalogs
• Creating Catalog Items using Variables and Variable sets
• Design Workflows for Requested ITEM
• Set up User Criteria

3. Integrations

• LDAP Integration (Active Directory)
• SSO Integration (with Active Directory and OneLogin or Okta or Centrify)
• Email Integration
• Web Services
• Servicenow to Servicenow Integration

We are providing Servicenow Online Training in Ameerpet Hyderabad. We are one of best Institute to provide Best High Quality Servicenow online training all over India. If you are staying in Hyderabad, Bangalore, Chennai, Pune, Delhi, USA, UK, Australia, Singapore etc. and unable to attend regular class room training programs then contact our training institute for information on online training. For more details on Servicenow Online Training please call to 9290971883, / 9247461324, or drop a mail to revanthonlinetraining@gmail.com

Servicenow online training institute address : B1, 3rd Floor, Eureka Court, Near Image Hospital, Ameerpet, Hyderabad, India